Privacy Policy iwallet99 – Your Personal Information Is Secure

1. Personal Information We Collect

To deliver the best gaming experience and ensure your account security, iwallet99 collects various types of personal information. We only collect what is strictly necessary and do not gather data beyond what is required to provide our services.

1.1 Identity Information

• Full name as stated in official identification documents.
• Identity card number (MyKad), passport, or valid identification document.
• Date of birth for minimum age verification purposes (18 years and above).
• Full current residential address.
• Citizenship and country of residence.

1.2 Contact Information

• An active email address used for communication and account verification.
• Mobile phone number for two-factor authentication and important notifications.

1.3 Financial Information

• Bank account number or registered e-wallet details.
• Records of deposit and withdrawal transactions.
• Wagering history and gaming activity on the platform.

1.4 Technical Information

• The IP address of the device used to access the platform.
• Your device's web browser type and operating system.
• Login session information including date, time, and location.
• App usage data and interaction patterns within the platform.

2. How We Collect Your Information

Iwallet99 collects your personal information through a variety of transparent methods. You will always be informed about the type of data collected and the purpose of its collection.

• During account registration – you voluntarily provide basic information such as your name, email address, and phone number.
• During the KYC process – you upload an identity document for identity verification as required by platform regulations.
• During transactions – payment details are automatically collected through our secure payment processing system.
• Via cookies and tracking technologies – technical information is automatically collected as you browse and use our platform.
• Via support communications – when you contact our support team, the conversation is stored for service improvement purposes.

3. Purposes for Using Your Information

Every piece of information we collect has a clear and lawful purpose. iwallet99 uses your data for the following purposes:

We will not use your data for any purpose beyond those stated above without obtaining your prior consent. Should we wish to use your data for direct marketing, we will seek your consent separately, and you may withdraw it at any time.

4. Sharing Information with Third Parties

Iwallet99 takes our responsibility in managing your data sharing seriously. As a principle, we do not share your personal information with external parties except in the following clearly stated circumstances:

• Payment service providers – required details are shared with authorised payment processors solely for the purpose of processing your transactions.
• Identity verification service providers – KYC documents are shared with accredited verification partners to ensure the accuracy of the verification process.
• Legal authorities – we will disclose the required information if ordered by a court or authority with legitimate legal jurisdiction to do so.
• Fraud prevention – in cases involving suspected fraud or illegal activity, relevant information may be shared with law enforcement agencies.

5. Data Storage & Security Measures

Your data is stored on servers equipped with multiple layers of physical and digital security. iwallet99 uses data storage infrastructure that meets international industry security standards.

5.1 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide our services. Following account closure, certain data may be retained for a defined period in accordance with legal compliance requirements and anti-money laundering regulations.

5.2 Technical Security Measures

• End-to-end encryption for all sensitive data in transit.
• Role-based access control for internal staff.
• 24/7 system monitoring to detect any intrusion attempts or suspicious activity.
• Regular data backups to ensure service continuity.
• Periodic security audits conducted by independent third parties.

5.3 Data Breach Response

In the event of any data breach that may affect your personal information, iwallet99 is committed to notifying you within a reasonable timeframe once the incident has been confirmed. We will take all necessary steps to contain the damage and prevent similar incidents from occurring in the future.

6. Cookies & Tracking Technologies

The iwallet99 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform security. Cookies are small text files stored on your device when you browse our website.

6.1 Types of Cookies We Use

• Essential cookies – required for core platform functions such as maintaining your login session and ensuring transaction security.
• Functional cookies – remembers your preferences and settings such as language, currency, and display options.
• Analytics cookies – helps us understand how users interact with the platform for improvement purposes.
• Security cookies – helps detect suspicious activity and protect your account from unauthorised access.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.

7. Your Rights as a User

As an iwallet99 member, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact our privacy team through the available support channels. We will process your request within 30 business days.

8. Children's Data

The iwallet99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from underage individuals.

9. Third-Party Links & Services

The iwallet99 platform may contain links to or be integrated with third-party services such as payment processors and game providers. This Privacy Policy applies solely to data collection and use by iwallet99.

We are not responsible for the privacy practices of third parties associated with our platform. We encourage you to read the privacy policy of each third-party service you use alongside the iwallet99 platform.

10. Amendments to This Privacy Policy

Iwallet99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or applicable regulatory changes. When we make material amendments, we will notify you via email or a prominent notice within the platform.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the iwallet99 platform after any amendments take effect will be considered your acceptance of the revised terms.

11. Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the iwallet99 privacy team is ready to assist you.